How long does counselling take? How often should I go?

Counselling is a collaborative journey, building trust and mutual understanding takes time. Typically, individuals attend 6 to 8 sessions, meeting once a week or every other week. Once some progress is made, many clients transition to monthly or as-needed sessions to maintain momentum at their own pace.

Do you provide direct billing?

We don’t offer direct billing at this time. However, we provide a receipt after each session by email, which includes our counsellor’s license numbers. You can submit this receipt to your insurance provider for reimbursement.

Some of our counsellors are in the process of completing their certifications with the BC Association of Clinical Counsellors and the Canadian Counselling Association. Until credentials are finalized (expected by the new year) we’re committed to keeping our fees accessible and fair.

What is your cancellation policy?

We understand life happens. If you need to change or cancel your appointment, please email us at info.horizonhealing@gmail.com at least 24 hours in advance.

Cancellations within 24 hours will incur the full session fee. Thank you for your understanding and respect for our shared time.

Do you provide in-person services?

Yes, some of our counsellors offer walk & talk sessions, weather and availability permitting. If you'd like to meet in person on a regular basis, we recommend connecting with a local counsellor who has a dedicated office space.